Interpersonal Skills by John Hayes

Interpersonal Skills by John Hayes

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In this clear, concise and practical book John Hayes increases our awareness of those techniques which will help us to manage working relationships more effectively.

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Interpersonal skills are goal-directed behaviours used in face-to-face interactions, which are effective in bringing about a desired state of affairs. John Hayes argues that a distinguishing factor between the successful and unsuccessful manager is his or her level of interpersonal competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind Interpersonal Skills aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. The author explains clearly, using practical examples and illustrations, how we can learn to read the actual or potential behaviour of others around us and use this knowledge to our advantage in the workplace. John Hayes suggests techniques for improving management performance in a number of key areas: Listening and interpreting non-verbal messages Information-getting and presenting Negotiating and influencing Working in group situations

Additional Information

Additional Information

SKU GOR004312509
Title Interpersonal Skills
Author By (author) John Hayes
Condition VERYGOOD
Binding Type Hardback
Publisher Taylor & Francis Ltd
Year Published 1991
Number of Pages 271
ISBN 10 0415109434
ISBN 13 9780415109437
Edition N/A
Prizes N/A
Cover Note: Book picture is for illustrative purposes only, actual cover or edition may vary.
Note: This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.
Description

Details

Interpersonal skills are goal-directed behaviours used in face-to-face interactions, which are effective in bringing about a desired state of affairs. John Hayes argues that a distinguishing factor between the successful and unsuccessful manager is his or her level of interpersonal competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind Interpersonal Skills aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. The author explains clearly, using practical examples and illustrations, how we can learn to read the actual or potential behaviour of others around us and use this knowledge to our advantage in the workplace. John Hayes suggests techniques for improving management performance in a number of key areas: Listening and interpreting non-verbal messages Information-getting and presenting Negotiating and influencing Working in group situations
Additional Information

Additional Information

SKU GOR004312509
Title Interpersonal Skills
Author By (author) John Hayes
Condition VERYGOOD
Binding Type Hardback
Publisher Taylor & Francis Ltd
Year Published 1991
Number of Pages 271
ISBN 10 0415109434
ISBN 13 9780415109437
Edition N/A
Prizes N/A
Cover Note: Book picture is for illustrative purposes only, actual cover or edition may vary.
Note: This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.