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Managing Information Services Jo Bryson

Managing Information Services By Jo Bryson

Managing Information Services by Jo Bryson


£3.49
Condition - Very Good
Out of stock

Summary

Aims to reflect the need for libraries and information services to manage the transformation necessary to become relevant to the knowledge age's dynamic, customer-centred environment. This book includes introductory sections on management and strategic influences that emphasise the importance of knowledge management skills, teamworking, and more.

Managing Information Services Summary

Managing Information Services: A Transformational Approach by Jo Bryson

This new edition of Managing Information Services has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centred environment. It reflects the move from managing physical assets to exploiting knowledge, technology and innovation; new models of learning; global, mobile communication and new delivery mechanisms with a focus on relationships. Introductory sections on management and strategic influences emphasise the importance of knowledge management skills, teamworking, corporate responsibility and customer satisfaction as a driver for change. A new section on corporate governance has been added that includes managing different forms of capital, and there is expanded coverage of investment, security, risk management and business continuity. Maintaining a competitive advantage through service quality and multiple delivery channels is another theme found throughout the book. Recommended reading for students, this is also acknowledged as a comprehensive and yet sufficiently detailed reference on the key management subjects for information service managers.

About Jo Bryson

Jo Bryson has held senior management positions in the library, information and IT sectors at state and international government levels. She is currently Executive Director of the Office of e-Government, Department of the Premier and Cabinet, Government of Western Australia, Australia.

Table of Contents

Contents: Part 1: Managing in a Dynamic Environment: Introduction to management; Strategic influences. Part 2: Planning and Managing for Transformation: Strategic planning; Human resource management; Knowledge and information management; Technology and strategic asset management; Financial management. Part 3: Creating the Right Corporate Environment: Corporate culture; Politics; Policy making; Innovation and creativity. Part 4: Transforming the Corporate Environment: Leadership; Engaging in change; Group dynamics and team building; Motivation; Conflict management; Negotiation. Part 5: Managing Yourself and Others: Personal communication and networking; Stress management; Career planning and personal development; Managing expertise and generation gaps. Part 6: Governance and Accountability: Corporate Governance; Accountability and influence; Encouraging transparency; Measuring benefits and performance; Risk Management; Security; Outsourcing. Part 7: Positioning to Excel in Service Delivery: Competitive strategies; Corporate image; Ensuring service quality; Epilogue: Achieving the transformation - the final strategy; Index.

Additional information

GOR004149894
9780754646341
0754646343
Managing Information Services: A Transformational Approach by Jo Bryson
Used - Very Good
Paperback
Taylor & Francis Ltd
20060728
400
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Managing Information Services