Award Winning Customer Service by Renee Evenson

Award Winning Customer Service by Renee Evenson

Offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. 

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.\

Award-Winning Customer Service is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more.

Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.

Evenson, Renee: - REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.

SKU	Unavailable
ISBN 13	9780814474549
ISBN 10	0814474543
Title	Award Winning Customer Service
Author	Renee Evenson
Condition	Unavailable
Binding Type	Paperback
Publisher	HarperCollins Focus
Year published	2023-04-11
Number of pages	256
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.