{"product_id":"award-winning-customer-service-book-renee-evenson-9780814474549","title":"Award Winning Customer Service","description":"\u003cbr\u003e \u003cbr\u003e \u003cp\u003eOffers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. \u003c\/p\u003e \u003cp\u003eDelivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.\\\u003c\/p\u003e \u003cp\u003eAward-Winning Customer Service is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more.\u003c\/p\u003e \u003cp\u003eContaining 101 effective tips in all, unique \"When this happens, try this\" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49552114843921,"sku":"GOR005749981","price":10.0,"currency_code":"USD","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50363184873745,"sku":"CIN0814474543G","price":3.98,"currency_code":"USD","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50367190958353,"sku":"CIN0814474543VG","price":6.09,"currency_code":"USD","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51008313327889,"sku":"NIN9780814474549","price":19.99,"currency_code":"USD","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52484295721233,"sku":"NLS9780814474549","price":19.39,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814474543.jpg?v=1750819151","url":"https:\/\/www.worldofbooks.com\/products\/award-winning-customer-service-book-renee-evenson-9780814474549","provider":"World of Books ","version":"1.0","type":"link"}