{"product_id":"books-helpdesk-habits-by-mark-copeman","title":"Helpdesk Habits","description":"\u003cp\u003eMark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world.\u003c\/p\u003e\u003cp\u003eDuring this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.\u003c\/p\u003e\u003cp\u003eMark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.\u003c\/p\u003e\u003cp\u003eThrough his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.\u003c\/p\u003e\u003cli\u003eLearn the importance of harnessing habits\u003c\/li\u003e\u003cli\u003eDevelop the right attitude towards your role\u003c\/li\u003e \u003cli\u003eUnderstand the importance of human customer service\u003c\/li\u003e\u003cli\u003eLearn how to communicate effectively\u003c\/li\u003e\u003cli\u003eSee how tiny adjustments in phrasing can win the day\u003c\/li\u003e\u003cli\u003e Become skilled in empathy and rapport \u003c\/li\u003e\u003cli\u003eBe assured it's OK to have a personality\u003c\/li\u003e \u003cp\u003e\u003cstrong\u003eRead and implement with your team today and turn your helpdesk into a feature, not an overhead.\u003c\/strong\u003e\u003c\/p\u003e","brand":"World of Books ","offers":[{"title":"Default Title","offer_id":53509313429777,"sku":null,"price":0.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781729416891.jpg?v=1778159064","url":"https:\/\/www.worldofbooks.com\/products\/books-helpdesk-habits-by-mark-copeman","provider":"World of Books ","version":"1.0","type":"link"}