ISE Service Management: Operations, Strategy, Information Technology by Sanjeev Bordoloi

ISE Service Management: Operations, Strategy, Information Technology by Sanjeev Bordoloi

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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ISBN 13
Title	ISE Service Management: Operations, Strategy, Information Technology
Author	Sanjeev Bordoloi
Condition	Unavailable
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Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.