{"product_id":"books-itil4-a-pocket-guide-by-van-haren-publishing","title":"ITIL4  A Pocket Guide","description":"'The ITIL pocket guides of Van Haren Publishing are since long \u003cp\u003e\u003c\/p\u003erecognized as the industry classic guide on the topic of ITIL, in many \u003cp\u003e\u003c\/p\u003elanguages. Over the years this authoritative guide has earned its place \u003cp\u003e\u003c\/p\u003eon the bookshelves and in the briefcases of industry experts as they \u003cp\u003e\u003c\/p\u003eimplement best practices within their organizations. \u003cp\u003e\u003c\/p\u003eThis pocket guide will provide readers with an understanding of the \u003cp\u003e\u003c\/p\u003eITIL 4 service management framework, by: \u003cp\u003e\u003c\/p\u003e- understanding the key concepts of service management \u003cp\u003e\u003c\/p\u003e- understanding how the seven ITIL guiding principles can help an \u003cp\u003e\u003c\/p\u003eorganization adopt and adapt service management \u003cp\u003e\u003c\/p\u003e- understanding the four dimensions of service management \u003cp\u003e\u003c\/p\u003e- understanding the purpose and components of the ITIL service \u003cp\u003e\u003c\/p\u003evalue system \u003cp\u003e\u003c\/p\u003e- understanding the six activities of the service value chain, and how \u003cp\u003e\u003c\/p\u003ethey interconnect \u003cp\u003e\u003c\/p\u003e- knowing the purpose and key terms of 15 of the 34 ITIL practices \u003cp\u003e\u003c\/p\u003e- understanding seven of these 15 ITIL practices in detail \u003cp\u003e\u003c\/p\u003eAll exam requirements for the ITIL 4 Foundation exam are covered \u003cp\u003e\u003c\/p\u003ein this pocket guide. It also provides support for everyone who has \u003cp\u003e\u003c\/p\u003eknowledge of previous ITIL editions and is looking for a bridge to \u003cp\u003e\u003c\/p\u003ethe new edition. ITIL 4 took a big leap into the modern world of IT \u003cp\u003e\u003c\/p\u003eservice management, covering the latest principles and practices in \u003cp\u003e\u003c\/p\u003ea customer-focused, service-centric way, enabling Agile principles for \u003cp\u003e\u003c\/p\u003emaximum support of any business. \u003cp\u003e\u003c\/p\u003e","brand":"World of Books ","offers":[{"title":"Default Title","offer_id":53508733567249,"sku":null,"price":0.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9789401804394.jpg?v=1778152610","url":"https:\/\/www.worldofbooks.com\/products\/books-itil4-a-pocket-guide-by-van-haren-publishing","provider":"World of Books ","version":"1.0","type":"link"}