{"product_id":"books-service-operations-management-by-robert-johnston","title":"Service Operations Management","description":"Analyse and address organisational challenges using real world examples  Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.   Pearson, the world's learning company.","brand":"World of Books ","offers":[{"title":"Default Title","offer_id":53506368962833,"sku":null,"price":0.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781292064468.jpg?v=1778110414","url":"https:\/\/www.worldofbooks.com\/products\/books-service-operations-management-by-robert-johnston","provider":"World of Books ","version":"1.0","type":"link"}