{"product_id":"complaint-is-a-gift-workbook-book-janelle-barlow-9781523002979","title":"A Complaint Is a Gift Workbook","description":"\u003cb\u003e\u003cb\u003eBased on the bestselling \u003ci\u003eA Complaint Is a Gift\u003c\/i\u003e (over 275,000 copies sold), this accompanying workbook \u003c\/b\u003e\u003cb\u003eoffers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.\u003c\/b\u003e\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003ci\u003eA Complaint Is a Gift\u003c\/i\u003e introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback--not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. \u003cp\u003e\u003c\/p\u003eBuilt to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eA Complaint Is a Gift Workbook\u003c\/i\u003e is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49746435473681,"sku":"NGR9781523002979","price":26.89,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1523002972.jpg?v=1750798082","url":"https:\/\/www.worldofbooks.com\/products\/complaint-is-a-gift-workbook-book-janelle-barlow-9781523002979","provider":"World of Books ","version":"1.0","type":"link"}