{"product_id":"crowning-the-customer-book-senator-feargal-quinn-9780862787639","title":"Crowning the Customer","description":"Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49542855065873,"sku":"GOR001452569","price":10.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0862787637.jpg?v=1750883747","url":"https:\/\/www.worldofbooks.com\/products\/crowning-the-customer-book-senator-feargal-quinn-9780862787639","provider":"World of Books ","version":"1.0","type":"link"}