{"product_id":"customer-care-book-john-h-wellemin-9780340711965","title":"Customer Care","description":"This handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer care programme.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49524168589585,"sku":"GOR003992515","price":10.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0340711965.jpg?v=1751038629","url":"https:\/\/www.worldofbooks.com\/products\/customer-care-book-john-h-wellemin-9780340711965","provider":"World of Books ","version":"1.0","type":"link"}