{"product_id":"guide-to-the-universal-service-management-body-of-knowledge-usmbok-service-manag-book-ian-m-clayton-9780981469102","title":"Guide to the Universal Service Management Body of Knowledge (USMBOK) (Service Management 101 Series)","description":"Torsten M. Kühlmann and Ramona Heinz developed this guideline in reference to a European project designed to analyze the overall situation of skilled immigrants. They show that the management of a workforce which is comprised of people from diverse cultural backgrounds is a challenge for small and medium-sized companies. In particular, the challenge is not only to find but also to integrate and retain immigrant workers and to use their potential to a full extent. This guideline has been developed in order to meet these challenges. It has a special focus on small to medium-sized organizations and sets out to give an introduction to the topic of managing cultural diversity and integrating highly skilled immigrants. \u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003cb\u003eContents\u003c\/b\u003e\u003cul\u003e\n\u003cli\u003eWhy Tackle Cultural Diversity?\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eWhat Does Cultural Diversity Management Involve?\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eHow to Hire and Relocate Employees from Abroad\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eHow to Integrate Immigrant Employees\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eHow to Create a Positive Diversity Climate\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eHow to Evaluate Cultural Diversity Management\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cb\u003eTarget Groups\u003c\/b\u003e\u003cul\u003e\n\u003cli\u003eResearchers and students in the fields of human resource management and international management\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eTop management, HR management, and executives in small and medium-sized organizations\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cb\u003eThe Authors\u003c\/b\u003eTorsten M. Kühlmann is full professor of business administration in the Department of Law, Economics and Business Administration, University of Bayreuth, Germany. Ramona Heinz is a research assistant at the Bayreuth Research Institute for Small and Medium Sized Organizations e.V. at the University of Bayreuth. \u003cbr\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49585486430481,"sku":"GOR013678963","price":30.99,"currency_code":"USD","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49991623868689,"sku":"GOR013830156","price":45.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0981469108.jpg?v=1751078271","url":"https:\/\/www.worldofbooks.com\/products\/guide-to-the-universal-service-management-body-of-knowledge-usmbok-service-manag-book-ian-m-clayton-9780981469102","provider":"World of Books ","version":"1.0","type":"link"}