It's All about Relationships by Suzanne Van Hove

It's All about Relationships by Suzanne Van Hove

A unique holistic approach to ITIL in the real world As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts. However, advice on using this approach has not been readily available . until now. Manage your ITIL implementation like never before Co-published by ITGP and itSMF USA, It's All About Relationships: What ITIL(R) doesn't tell you is the third book in the Thought Leadership Series. Providing a view into the vital relationships between the ITIL lifecycle stages, this unrivalled publication provides invaluable guidance that no service manager should be without. Practical, sensible and sound advice from industry experts The authors bring together their extensive practical experience to provide a guide written for IT professionals, ITSM practitioners, Service Owners and Process Owners, university students, and in fact anyone working to adopt the ITIL framework or needing a deeper understanding of its interfaces. 'Suzanne's and Kathy's knowledge and attention to detail shine through in the very high quality of this publication. No doubt you will find it indispensable and in short order, I'm sure your copy will be well used and dog-eared ' Dwight Kayto PMP, ITSM Fellow, ITIL Expert

SKU	Unavailable
ISBN 13	9781849284844
ISBN 10	1849284849
Title	It's All about Relationships
Author	Suzanne Van Hove
Condition	Unavailable
Binding Type	Paperback
Publisher	Itgp
Year published	2013-07-02
Number of pages	171
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.