{"product_id":"it-service-management-book-ernest-brewster-9781906124939","title":"IT Service Management","description":"ITIL® is a framework for IT service management and provides best management practice to meet ISO\/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49533887742225,"sku":"GOR006396784","price":10.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1906124930.jpg?v=1751424710","url":"https:\/\/www.worldofbooks.com\/products\/it-service-management-book-ernest-brewster-9781906124939","provider":"World of Books ","version":"1.0","type":"link"}