{"product_id":"itil-for-beginners-book-clydebank-technology-9781945051333","title":"ITIL For Beginners","description":"\u003cp\u003e\u003cstrong\u003eITIL, Made Simple \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eA comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL(R)). Welcome to ITIL(R) simplified  \u003c\/em\u003e\u003cbr\u003e \u003cbr\u003e For over two decades ITIL(R) has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL(R) best practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL(R) trainings and certifications. \u003cbr\u003e \u003cbr\u003e IT professionals with ITIL(R) know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL(R) consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments. \u003cbr\u003e \u003cbr\u003e ITIL(R) For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL(R) newcomers. For IT professionals already familiar with one or more of ITIL(R)'s lifecycle phases, this book will provide a breadth of context for ITIL(R)'s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL(R). \u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eITIL(R) For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL(R).\u003c\/strong\u003e We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels. \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eYou'll Learn...\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe history and inspirations for ITIL(R)\u003c\/li\u003e \u003cli\u003eHow ITIL(R) can directly improve the experiences of employees, managers, partners, and customers\u003c\/li\u003e \u003cli\u003eThe mistakes commonly made by beginners when implementing ITIL\u003c\/li\u003e \u003cli\u003eAll of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs\u003c\/li\u003e \u003cli\u003eITIL(R)'s real-world application in IT and business\u003c\/li\u003e \u003c\/ul\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49531389083921,"sku":"CIN1945051337G","price":5.31,"currency_code":"USD","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50149782454545,"sku":"GOR010291458","price":10.0,"currency_code":"USD","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51738748190993,"sku":"CIN1945051337VG","price":6.13,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1945051337.jpg?v=1750868625","url":"https:\/\/www.worldofbooks.com\/products\/itil-for-beginners-book-clydebank-technology-9781945051333","provider":"World of Books ","version":"1.0","type":"link"}