{"product_id":"s-nvq-level-3-customer-service-book-sally-bradley-9780435452278","title":"S\/NVQ Level 3 Customer Service","description":"This work offers full support for the latest NVQ\/SVQ Level 2 Customer Service standards. Written to match the latest specification, this is the only book mapped specifically to the S\/NVQ Level 2 and covers the two mandatory units and ten option units. Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49524853276945,"sku":"GOR001942050","price":11.39,"currency_code":"USD","in_stock":true},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":51607099277585,"sku":"GOR004348223","price":10.69,"currency_code":"USD","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52738857271569,"sku":"GOR002221462","price":0.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0435452274.jpg?v=1751197254","url":"https:\/\/www.worldofbooks.com\/products\/s-nvq-level-3-customer-service-book-sally-bradley-9780435452278","provider":"World of Books ","version":"1.0","type":"link"}