{"product_id":"service-success-book-daniel-i-kaplan-9780471591290","title":"Service Success!","description":"Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50467732848913,"sku":"","price":0.0,"currency_code":"USD","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50467734651153,"sku":"CIN0471591297G","price":20.3,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471591297.jpg?v=1751134976","url":"https:\/\/www.worldofbooks.com\/products\/service-success-book-daniel-i-kaplan-9780471591290","provider":"World of Books ","version":"1.0","type":"link"}