{"product_id":"services-operations-management-book-chris-hope-9780131499157","title":"Services Operations Management","description":"The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery.    Instructor's Manual with Transparency Masters (0-13-650151-6).","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49567619416337,"sku":"GOR001770217","price":10.0,"currency_code":"USD","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":51206927941905,"sku":"GOR003267655","price":10.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0131499157.jpg?v=1751431381","url":"https:\/\/www.worldofbooks.com\/products\/services-operations-management-book-chris-hope-9780131499157","provider":"World of Books ","version":"1.0","type":"link"}