{"product_id":"tricky-business-letters-book-gordon-wainwright-9780273601623","title":"Tricky Business Letters","description":"This text aims to provide readers with practical solutions for a variety of tricky letters that they need to write everyday in business situations. For example, how to deal with angry customers, what to say if a subcontractor's work is not up to standard, asking the Inland Revenue for more time to pay, how to deal with complaints from staff, how to ask your bank manager for a larger overdraft, what to say to the press if they publish a misleading report, and more. explanations about each letter. It is designed for all managers who need to respond to a variety of difficult situations in writing.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49545283338513,"sku":"GOR006115291","price":10.0,"currency_code":"USD","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":49639597670673,"sku":"GOR006015625","price":10.0,"currency_code":"USD","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49646603043089,"sku":"GOR006101022","price":10.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0273601628.jpg?v=1750973609","url":"https:\/\/www.worldofbooks.com\/products\/tricky-business-letters-book-gordon-wainwright-9780273601623","provider":"World of Books ","version":"1.0","type":"link"}