{"product_id":"verism-tm-unwrapped-and-applied-book-van-haren-publishing-9789401803359","title":"Verism (Tm) - Unwrapped and Applied","description":"'VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture - and even the nature of the individual project or service you are working on. \u003cp\u003e\u003c\/p\u003eRather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. \u003cp\u003e\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003eService management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from 'inside-out' to 'outside-in' by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: \u003cp\u003e\u003c\/p\u003eHow does the organization enable and deliver value? \u003cp\u003e\u003c\/p\u003eWhat are the supply chains within an organization that support value delivery? \u003cp\u003e\u003c\/p\u003eHow do the individual capabilities contribute to or support these supply chains to deliver value? \u003cp\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49516330254609,"sku":"GOR013716377","price":12.39,"currency_code":"USD","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51232796508433,"sku":"GOR014204827","price":11.69,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9401803358.jpg?v=1750840468","url":"https:\/\/www.worldofbooks.com\/products\/verism-tm-unwrapped-and-applied-book-van-haren-publishing-9789401803359","provider":"World of Books ","version":"1.0","type":"link"}