The Experience Lior Arussy

Name: The Experience By Lior Arussy
SKU: 9781578203062
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The Experience by Lior Arussy

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Summary

Describes the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.

The Experience Summary

The Experience: How to Wow Your Customers and Create a Passionate Workplace by Lior Arussy

'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' - Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m

About Lior Arussy

Lior Arussy is corporate vice president of global marketing at NICE Systems, responsible for strategy development and marketing activities worldwide. In his position at NICE, Mr. Arussy initiated, launched, and developed the product roadmap for the revolutionary Customer Experience Management strategy, and transformed it into a global market segment. His articles have appeared in many publications including Harvard Business Review. As a thought leader, he has been quoted by The Wall Street Journal, Financial Times, ABC-TV, and other media outlets.

Additional information

Sku

GOR013716923

ISBN 13

9781578203062

ISBN 10

1578203066

Title

The Experience: How to Wow Your Customers and Create a Passionate Workplace by Lior Arussy

Author

Lior Arussy

Condition

Used - Well Read

Binding type

Hardback

Publisher

Taylor & Francis Ltd

Year published

20020110

Number of pages

128

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book. We do our best to provide good quality books for you to read, but there is no escaping the fact that it has been owned and read by someone else previously. Therefore it will show signs of wear and may be an ex library book