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Defusing the Angry Patron

Defusing the Angry Patron

Author: Rhea Joyce Rubin

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Communicating Professionally

Communicating Professionally

Author: Catherine Sheldrick Ross

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Including Families of Children with Special Needs

Including Families of Children with Special Needs

Author: Sandra Feinberg

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Successful Community Outreach

Successful Community Outreach

Author: Barbara Radke Blake

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Marketing Your Library's Electronic Resources

Marketing Your Library's Electronic Resources

Author: Marie R Kennedy

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