CONTENTS
Introduction 1
1 Develop Your Most Valuable Resource 4
2 Challenge the Myths That Block Effective Delegation 6
3 The Starting Point of Delegation 10
4 The Factory Model of Management 15
5 Determine Your Key Result Areas 20
6 Set Standards of Excellent Performance 26
7 Management by Objectives 32
8 The Three Qualities of the Best Bosses 37
9 The Seven Keys to Effective Delegation 43
10 Manage by Exception 49
11 See Yourself as a Teacher 52
12 Build Confidence in Your Staff 56
13 Delegate Decision Making 59
14 Inspect What You Expect 65
15 Build Your People with Regular Feedback 68
16 Motivate Your Staff Continually 73
17 Practice Situational Leadership 78
18 Identify the Four Personality Types 81
19 Three Leadership Styles 89
20 Avoid Reverse Delegation 93
21 Five Keys to Managerial Effectiveness 98
Index 101
About the Author 105