What Customers Like About You David Freemantle

Name: What Customers Like About You By David Freemantle
SKU: 9781857882063
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What Customers Like About You by David Freemantle

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$17.19

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Summary

The decline in service and customer satisfaction is costing companies billions in lost revenue. Based on an in-depth study of many companies across 19 countries this work offers practical ideas for managers keen to deliver outstanding customer service.

What Customers Like About You Summary

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage by David Freemantle

About David Freemantle

David Freemantle wrote his first book Superboss in 1984 following a successful career in management which culminated in a board appointment with a major airline - and it rapidly became a bestseller. Since then he has written a number of bestselling management books that have been published in 14 languages around the world, including his primer Incredible Customer Service. He runs his own consultancy business, Superboss Ltd, based in the UK, which specializes in areas of people management, motivation, customer service and business planning. He spends much of his time running seminars around the world and has gained a reputation as an extraordinarily thought-provoking and stimulating speaker on the international lecture circuit.

Additional information

Sku

GOR003401605

ISBN 13

9781857882063

ISBN 10

1857882067

Title

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage by David Freemantle

Author

David Freemantle

Condition

Used - Very Good

Binding type

Paperback

Publisher

John Murray Press

Year published

2000-02-01

Number of pages

288

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us