My Account
Log in Registration
All
Cart
Highlights
Fiction Books
Non-Fiction Books
Children's Books
Rare Books
Music
DVD & Blu-Ray
Video Games
Category
Wishlists
Cart
All
Free Shipping in Australia
Trustpilot
Proud to be B-Corp

Key Performance Indicators (KPI) David Parmenter

Key Performance Indicators (KPI) By David Parmenter

Key Performance Indicators (KPI) by David Parmenter

Reviews:
$18.99
Condition - Very Good
Only 4 left
Very GoodWell Read

Summary

Aims to condense the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. This work provides you with the information that helps you master and implement a KPI-driven strategy.

Key Performance Indicators (KPI) Summary

Key Performance Indicators (KPI): Developing, Implementing,and Using Winning KPIs by David Parmenter

Breathtaking in its simplicity and profound in its impact, "Key Performance Indicators" (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.

About David Parmenter

DAVID PARMENTER is the CEO and Managing Director of Waymark Solutions (www.waymark.co.nz). For the last ten years, he has specialized in assisting organizations to measure, report, and improve their performance.He has an in-depth understanding of "winning KPIs" and how an organization can implement a balanced scorecard in sixteen weeks. Parmenter has worked with many corporate service functions in Europe and New Zealand to adopt and implement better practices. He is an international presenter and authority on a wide range of topics including quarterly rolling planning-replacing the annual planning process. He has also worked as a senior consultant for Ernst & Young in both London and Wellington, where he was involved in performing operational reviews and feasibility studies. He has also worked for BP Oil New Zealand Ltd, Arthur Andersen, and Price Waterhouse.David is a member of the New Zealand and English Institute of Chartered Accountants. He is a regular writer for professional and business journals.

Table of Contents

Preface. Acknowledgements. Chapter 1. Introduction. Key Result Indicators. Key Performance Indicators. Management Models that Have a Profound Impact on KPIs. Definitions. Chapter 2. Foundation Stones for Implementing Key Performance Indicators. Four Foundation Stones Guiding the Development and Use of KPIs. Defining Vision, Mission, and Strategy. How to Implement Winning KPIs in 16 Weeks. Chapter 3. Developing and Using KPIs: A 12-Step Model. Step 1. Senior Management Team Commitment. Step. 2. Establishing a "Winning KPI" Project Team. Step 3. Establish a "Just Do It" Culture and Process. Step 4. Setting Up a Holistic KPI Development Strategy. Step 5. Marketing the KPI System to All Employees. Step 6. Identifying Organization-Wide Critical Success Factors. Step 7. Recording Performance Measures in a Database. Step 8. Selecting Team-Level Performance Measures. Step 9. Selecting Organizational "Winning KPIs". Step 10. Developing the Reporting Framework at All Levels. Step 11. Facilitating the Use of Winning KPIs. Step 12. Refining KPIs to Maintain their Relevance. Chapter 4. KPI Team Resource Kit. Using This Resource Kit. Step 1 Worksheet. Senior Management Team Commitment. Step 2 Worksheet. Establishing a Winning KPI Team. Step 3 Worksheet. Establish a "Just Do It" Culture for This Project. Step 4 Worksheet. Setting Up a Holistic KPI Development Strategy. Step 5 Worksheet. Marketing the KPI System to All Employees. Step 6 Worksheet. Identifying Organization-Wide CSFs. Step 7 Worksheet. Comprehensive Recording of Measures within the Database. Step 8 Worksheet. Selecting Team performance Measures. Step 9 Worksheet. Selecting Organization-Wide "Winning KPIs". Step 10 Worksheet. Developing Display, Reporting and Review Frameworks at All Levels. Step 11 Worksheet. Facilitating the Use of KPIs. Step 12 Worksheet. Refining and Modifying KPIs to Maintain Their Rlevance. Chapter 5. Templates for Reporting Performance Measures. Reporting Key Result Indicators in a "Dashboard" to the Board. Reporting Performance Measures to Management. Reporting Performance Measures to Staff. Graph Format Examples. Chapter 6. Facilitator's Resource Kit. Remember the Fundamentals. Appendix. Performance Measures Database. Index.

Additional information

GOR002355740
9780470095881
0470095881
Key Performance Indicators (KPI): Developing, Implementing,and Using Winning KPIs by David Parmenter
David Parmenter
Used - Very Good
Hardback
John Wiley and Sons Ltd
2007-02-02
256
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Key Performance Indicators (KPI)