CONTENTS
Preface xiii
Part I: Recruiting Qualified People 1
Chapter 1: Recruitment Challenges 3
Weather the Impact of a Fluctuating Economy 3
Make Recruitment Efforts Succeed 5
Attract and Compete for Qualified Applicants 10
Establish and Adhere to High Standards of Excellence 15
Summary 16
Chapter 2: Applicant and Employer Perspectives 17
Corporate Culture 17
Work and Personal Life Balance 19
Applicant Expectations 21
Employer Expectations 24
Applicants' Questions 26
Summary 29
Chapter 3: Recruitment Sources 31
Prerecruitment Considerations 31
Proactive and Reactive Recruitment 33
Special Interest Groups 34
Traditional Recruitment Sources 38
Innovative Recruitment Sources 49
Summary 54
Chapter 4: Electronic Recruiting 55
Definition of an Internet Applicant 55
Electronic Resumes 56
Company Career Websites 59
Internet Job Boards 63
Additional Electronic Recruitment Alternatives 64
International Electronic Recruitment 65
Electronic Recruiting Risks 67
Summary 68
Part II: Interviewing Applicants 69
Chapter 5: Interview Preparation 71
Do a Job Analysis 71
Prepare a Job Description 78
Find the Best Fit 82
Review the Application and Resume 84
Set the Stage 87
Plan Basic Questions 89
Summary 92
Chapter 6: Interviewing and Legal Considerations 93
Employment Legislation 93
Employment- and Termination-at-Will 103
Negligent Hiring and Retention 104
Record-Keeping Requirements 105
Electronic Record-Keeping Guidelines 108
Affirmative Action 108
Diversity 110
Discrimination Charges 111
Questions to Avoid Asking 113
Applicant Tracking 117
Summary 118
Chapter 7: Competency-Based Questions 120
Key Competency Categories 121
Job-Specific Competencies 123
Characteristics of Competency-Based Questions 125
Competency-Based Lead-Ins 127
When to Ask Competency-Based Questions 128
Developing Competency-Based Questions 130
Generic Competency-Based Questions 134
Summary 138
Chapter 8: Additional Types of Questions 140
Open-Ended Questions 140
Hypothetical Questions 144
Probing Questions 146
Closed-Ended Questions 148
Questioning Techniques for Different Stages of the Interview 149
Questioning Techniques to Avoid 155
Summary 157
Chapter 9: Interview Components 158
Establish an Interview Format 158
Put Applicants at Ease 162
Get Started 163
Balance Listening with Talking 164
Interpret Nonverbal Communication 166
Encourage Applicants to Talk 171
Keep Applicants on Track 173
Provide Information 174
Consider the Role of Perception 175
Summary 177
Chapter 10: Types of Employment Interviews 178
Exploratory Interviews 178
Telephone Screening Interviews 182
Video Screening Interviews 184
HR Interviews 184
Departmental Interviews 188
Panel Interviews 189
Peer Interviews 191
Interviews with Less-Than-Ideal Applicants 192
Stress Interviews (How and Why to Avoid Them) 194
Interviewing Pitfalls 196
Summary 197
Part III: Selecting the Best Fit 199
Chapter 11: Documenting the Interview 201
Remember the Role of Documentation in the Selection Process 201
Avoid Subjective Language 202
Avoid Recording Unsubstantiated Opinions 203
Refer to Job-Related Facts 206
Be Descriptive 210
Document Applicants with Limited Experience 211
Keep Effective Notes 212
Adhere to Documentation Guidelines 220
Summary 220
Chapter 12: Preemployment Testing 221
How Preemployment Tests Are Used 221
Testing Advantages and Disadvantages 222
Test Validation 224
Testing and Bias 226
Test Administration 229
Testing Policies 231
Testing Programs 232
Testing Categories 233
Computer-Based Testing 241
Summary 243
Chapter 13: References and Background Checks 244
References Versus Background Checks 244
Legal Guidelines 246
Reference Essentials 250
Guidelines for Releasing and Obtaining Information 256
Fundamentals of Background Checks 258
Summary 262
Chapter 14: Social Networks and Hiring 264
Uses 268
Legal Risks 271
Social Media Policy 274
Social Media Versus Traditional Reference Checks 276
Summary 277
Chapter 15: The Selection Process 278
Final Selection Factors 278
The Final Meeting 279
Notifying Selected Applicants 287
Notifying Rejected Applicants 290
What Could Go Wrong? 291
Summary 293
Part IV: Orienting New Employees 295
Chapter 16: Organizational Orientation 297
Objectives 297
Benefits 299
Characteristics of a Successful Program 302
Components 303
Participants 305
Format 307
Timing and Duration 307
Location and Setting 307
Employee Feedback 307
Summary 308
Chapter 17: Departmental Orientation 311
Preparation 312
Content 316
Participants 317
Onboarding 321
Duration 323
Summary 324
Chapter 18: Web-Based Orientation 325
Overview 325
Advantages 328
Drawbacks 330
Legal Concerns 331
Conventional Versus Web-Based Orientation 333
Blended Learning 333
Summary 335
Appendixes 339
A: Job Posting Form 341 < /p>
B: Job Posting Application Form 342
C: Sample E-Mail Cover Letter 343
D: Work Environment Checklist 344
E: Job Description Form 345
F: Employment Application Form 347
G: Interview Evaluation Form 351
H: Exempt Reference Form 352
I: Nonexempt Reference Form 355
Notes 359
Index 361
