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Quality Assurance for Social Care Agencies By Emlyn Cassam

Quality Assurance for Social Care Agencies
by Emlyn Cassam

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$14.99
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A practical guide to setting up a quality assurance system within a social services context. Endorsed by the Association of Directors of Social Services, it gives examples and details of experiences to aid learning and implementation. It is designed specifically for social services professionals.
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Quality Assurance for Social Care Agencies Summary


Quality Assurance for Social Care Agencies: A Practical Guide by Emlyn Cassam

Quality Assurance for Social Care Agencies is specifically designed to enable you to set up a Quality Assurance system within a social services setting. Including practical checklists, it covers all aspects of Quality Assurance - from what is meant by Quality Assurance and how to implement it to how to monitor and maintain quality control. Examples and details of experiences are included to help you get it right first time.

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About Emlyn Cassam


Emlyn Cassam was formerly Director of Norfolk Social Services and is now a freelance trainer and writer. Himu Gupta is an Assistant Director of Norfolk Social Services and Chairman of the Social Care Agencies Quality Sector Committee of the British Quality Association.

Table of Contents


Contents: Introduction; From little acorns; What is this thing, quality assurance?; Creating the right climate; Aims and values; Setting the standards; Setting up the assembly line; Monitoring and inspection; Consumer satisfaction; Review of the system; Postscript; Appendices.

Additional information

GOR002692578
Quality Assurance for Social Care Agencies: A Practical Guide by Emlyn Cassam
Emlyn Cassam
Used - Very Good
Paperback
Taylor & Francis Ltd
1990-09-24
168
0582089441
9780582089440
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.