* Comprehensively presents the underlying concepts and elements of key communication skills for both business and professional students in Ireland
* Presents a balanced, theoretical, applied and managerial approach to the subject
* Online support material is available for lecturers.

New to this Edition:

* Chapter on Electronic Communication significantly revised
* Many illustrations and 'best practice' examples renewed and updated
* New sections on ethical and security considerations in business communication
* Increased emphasis on active student learning and the use of web-based resources in exercises and assignments
* Suitable for students studying Communications or Professional Development modules on Certificate, Diploma or Degree level course
* Also suitable for training courses in management or office administration