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Part 1 Keeping social work honest: sociological sadism; doing evaluating in practice; a skills map. Part 2 The scene of the action: evaluation in national contexts; evaluation in a performance culture; evaluation - understanding and action. Part 3 Practitioners talk: evaluation with a capital E; self-evaluating in action; strategies for good and bad practice; evidence for quality; accounts of evaluating. Part 4 The evaluating client: client evaluations of social work; service users and practitioners; consumer satisfaction. Part 5 Evaluating in place: quality in the personal social services; evaluation with a capital E; management by effectiveness; supervisors, colleagues and other professionals. Part 6 Valuing evaluation: evaluating in practice; parenthesiis - positivism, slaying the dragon; making ourselves accountable - reflexive and plausible practice; evaluating for and with service users; insider and outsider. Part 7 New agenda, new methods - evaluating assessments and plans: evaluating assessing and planning in practice; evaluating assessment and planning agenda; evaluating assessment and planning methodology. Part 8 Social work in action - evaluating the process of practice: personal, practitioner and participatory; personal texts and practice texts; focus groups; reflexive evaluating of practice process; good practice evaluating social work in action. Part 9 The end game - evaluating outcomes: empirical fishing lines; what is working with offenders?; what works with single systems?; the new social work?; good practice on client satisfaction. Conclusion developing evaluating in practice - understanding evaluating in practice.