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Jac Fitz-Enz has been called the father of human performance benchmarking. He is founder of the Saratoga Institute, known worldwide for its pioneering research and reports on performance measurement and improvement, and of the consulting firm Human Capital Source.

CONTENTS PREFACE TO THE SECOND EDITION PREFACE TO THE FIRST EDITION CHAPTER 1: Human Leverage CHAPTER 2: How to Measure Human Capital's Contribution to Enterprise Goals CHAPTER 3: How to Measure Human Capital's Impact on Processes CHAPTER 4: How to Measure Human Resources' Value Added CHAPTER 5: End-to-End Human Capital Value Reports CHAPTER 6: Human Capital Analytics: The Leading Edge of Measurement CHAPTER 7: Predictive Analytics: Leading Indicators and Intangible Metrics CHAPTER 8: How to Measure and Value Improvement Initiatives Results CHAPTER 9: Outsourcing: A New Operating Model? CHAPTER 10: How to Change the Game CHAPTER 11: Eleven Principles, Seven Skills, and Five Metrics INDEX