Fully revised edition of this popular and well-established textbook, which reflects the requirements of the Level 5 modules Information and Administration [5N1389] and Reception and Frontline Office Skills [5N1407].

NEW TO THIS EDITION

Unit 1: The Business Working Environment

• Presents the various legal structures for companies and defines departmental functions within a business.
• Includes updates to employment, health and safety, and data protection legislation to reflect new EU directives.

Unit 2: Receptionist and Office Administrator Duties

• Outlines developments in switchboard technology, shared electronic diaries and Microsoft Office Outlook 2013 calendar and task modules.
• Details recent developments in financial transaction activities.
• Includes adjustments to payroll calculations and business transactions.

Unit 3: Information Technology Infrastructure

• Reflects developments in computer hardware and office software MS Office Professional 2013, database methods, web security issues and viruses.
• Introduces cloud computing and social computing.

Unit 4: Postal, Electronic and Mobile Communication

• Presents updates on postal services, charges and online business solutions.
• Reflects changes in the Microsoft Outlook 2013 email system and advances in mobile communications.

Unit 5: Filing and Retrieving Information

• Outlines developments in Electronic Document Management (EDM) and security of files through encryption.

Written For:

Information and Administration Level 5 module [5N1389], as part of:

• Office Administration 5M1997
• Information Processing 5M2067
• Marketing 5M2069
• Business Studies 5M2102
• Business Administration 5M2468
• Health Service Skills 5M3782

Reception and Frontline Office Skills Level 5 module [5N1407], as part of:

• Office Administration 5M1997
• Hospitality Operations 5M2083
• Business Administration 5M2468
• Community Health Services 5M4468
• Tourism with Business 5M5011