Formerly known as Mastering Secretarial Procedures. New Study Brand reprint. This text has been designed with students in mind. It is based on the principle of 'learning by doing'. It concentrates on developing the essential knowledge, skills and competences required within the NVQ schemes for Business Administration Levels 1 and 2, as well as covering the criteria for most of the elementary/intermediate clerical duties and office skills courses. It provides a realistic approachto enable students to understand the different procedures and documentation they will meet in the various departments of business organisations. Comprehensive coverage is given to the many aspects of business from traditional office procedures to the latest electronic developments