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Managing Communication in Healthcare By Mark Darley

Managing Communication in Healthcare
by Mark Darley

In Stock
$16.49
+10% GST
Focuses on the importance of communication and communication skills in effective nursing practice. Suitable for nurse managers, this book provides both a theoretical framework and practical guidance in this important management skill.
5 in stock

Managing Communication in Healthcare Summary


Managing Communication in Healthcare by Mark Darley

This book focuses specifically on the importance of communication and communication skills in effective nursing practice. Being able to communicate effectively within the multi-disciplinary team, using appropriate media from the range now available, written, spoken and electronic, is essential for nurse managers. This book addresses this issue directly, and provides both a theoretical framework and extensive practical guidance in this, arguably the most important management skill.

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Table of Contents


Section 1: Personal Communication. Chapter 1 - Assertiveness. Application 1.1 Barriers to behaving assertively. Application 1.2 The importance of packaging. Chapter 2 - One-to-One Communication. Application 2.1 Appearance: A Personal Development Plan. Application 2.2 Listening Skills Exercise. Chapter 3 - Influencing and Negotiating Skills. Application 3.1 Negotiation: advice and support from health trade union. Chapter 4 - Marketing Yourself, The Profession and the Organisation. Application 4.1 Suggested Ways for Becoming a More Effective Leader. Application 4.2 The Power of Metaphors. Section 2: Communication in Organisations. Chapter 5 - Communication in Groups. Chapter 6 - Presentations to Groups. Application 6.1 Developing Your Presentation Skills. Chapter 7 - Networking. Application 7.1 A Personal Exercise. Application 7.2

Additional information

GOR001424227
Managing Communication in Healthcare by Mark Darley
Mark Darley
How Networking Might Assist Career Development - A Fictional Example. Application 7.3 Working in the NHS. Section 3: The Elements of Communication. Chapter 8 - Written Communication. Application 8.1 Practical Exercises to Test Your Writing Skills. Application 8.2 Example of patient information leafl
Used - Very Good
Paperback
Elsevier Health Sciences
2002-04-09
288
0702024139
9780702024139
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.