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Transformed Summary

Transformed: Moving to the Product Operating Model by Marty Cagan (Silicon Valley Product Group (SVPG))

Help transform your business and innovate like the world's top tech companies!

In INSPIRED, product thought leader Marty Cagan revealed the best practices and techniques used by the top product teams operating in the product model. Next, EMPOWERED shared the best practices and techniques used by the top product leaders to provide their teams with the kind of environment they need to thrive in the product model.

Yet, the most common question after reading INSPIRED and EMPOWERED has been: "Yes, we want to work this way, but the way we work today is so different, and so deeply ingrained, is it even possible for a company like ours to transform to the product model?"

TRANSFORMED was written to bridge the gap between where most companies are right now and where they need to be. The leaders of these companies know they must transform to compete in an era of rapidly changing enabling technology, but most of them have never operated this way before.TRANSFORMED has three big goals:

  • First, the book will educate you with a deep understanding of the product operating model, and what it means to work that way.
  • Second, the book will convince you with detailed case studies of successful transformations, that while difficult, it is absolutely possible for you to transform your company to the product operating model.
  • Third, the book will inspire you with truly impressive case studies of product innovation, showing what you too will be capable of doing once you successfully transform.

TRANSFORMED is written for those driving change, including the senior company leadersstarting with the CEOas well as the senior executives and stakeholders who need to collaborate with the product teams, the product leaders, the members of the product teams, and all those who either support or depend on these product teams.

Written by best-selling author Marty Cagan and his partners at the Silicon Valley Product Group, TRANSFORMED is filled with real-world examples and proven, practical advice from their decades of experience helping companies move to the product operating model.

About Marty Cagan (Silicon Valley Product Group (SVPG))

This book has been written by the five SVPG product partners. Our belief is that to lead an effective transformation to the product model, it is critical to have personally been there and done that, and to truly know what good looks like. That is why each of our partners has built products for decades, first as a product creator, and then as a product leader, at several of the most successful tech-powered product companies in the world. You can learn more about the individual partners at www.svpg.com/team.

Table of Contents

Part I Introduction 1

Chapter 1 Who Is This Book For? 3

Chapter 2 What Is a Product Operating Model? 6

What Is a Product? 8

Chapter 3 Why Transform? 10

Chapter 4 A Typical Transformation 13

Chapter 5 The Role of the CEO 18

Chapter 6 A Guide toTRANSFORMED21

Tough Love for Product Leaders 23

Part II Transformation Defined 25

Chapter 7 Changing How You Build 31

A Note About Agile and Agile Coaches 33

Chapter 8 Changing How You Solve Problems 35

Outcome- Based Roadmaps 41

Chapter 9 Changing How You Decide Which Problems to Solve 42

The One Right Way? 47

Part III Product Model Competencies 49

Chapter 10 Product Managers 55

Direct Access 58

What About Domain Expertise? 61

Chapter 11 Product Designers 63

Chapter 12 Tech Leads 66

Chapter 13 Product Leaders 69

Product Ops 75

The Impact of AI on Product Teams 77

Chapter 14 Innovation Story: Almosafer 78

Part IV Product Model Concepts 83

Chapter 15 Product Teams 87

Principle:Empowered with Problems to Solve 87

Product Leaders and Empowered Teams 89

Principle:Outcomes over Output 89

Principle:Sense of Ownership 90

Principle:Collaboration 91

Chapter 16 Product Strategy 94

Principle:Focus 94

The Power of an Inspiring Product Vision 95

Principle:Powered by Insights 96

Principle:Transparency 97

Principle:Placing Bets 98

Chapter 17 Product Discovery 99

Principle:Minimize Waste 99

Principle:Assess Product Risks 100

Assessing Ethical Risk 101

Principle:Embrace Rapid Experimentation 101

Principle:Test Ideas Responsibly 103

Chapter 18 Product Delivery 104

Principle:Small, Frequent, Uncoupled Releases 105

High-Integrity Commitments 108

Principle:Instrumentation 109

Principle:Monitoring 110

Principle:Deployment Infrastructure 110

Managing Technical Debt 112

Chapter 19 Product Culture 114

Principle:Principles over Process 115

Continuous Process Improvement 116

Principle:Trust over Control 116

Principle:Innovation over Predictability 117

From Projects to Products 117

Principle:Learning over Failure 120

Chapter 20 Innovation Story: Carmax 121

Part V Transformation Story: Trainline 127

Part VI the Product Model in Action 139

Chapter 21 Partnering with Customers 141

Chapter 22 Partnering with Sales 147

Chapter 23 Partnering with Product Marketing 150

Chapter 24 Partnering with Finance 155

Chapter 25 Partnering with Stakeholders 159

Chapter 26 Partnering with Executives 163

Chapter 27 Innovation Story: Gympass 168

Part VII Transformation Story: Datasite 173

Part VIII Transformation Techniques 185

Chapter 28 Transformation Outcome 187

Chapter 29 Transformation Assessment 189

Innovation Theatre 201

Chapter 30 Transformation Tactics Competencies 203

Chapter 31 Transformation Tactics Concepts 209

Chapter 32 Transformation Tactics Adoption 221

Chapter 33 Transformation Evangelism 227

Transformation Setbacks 230

Chapter 34 Transformation Help 232

Product Coach:Gabrielle Bufrem 238

Product Coach:Hope Gurion 240

Product Coach:Margaret Hollendoner 242

Product Coach:Stacey Langer 245

Product Coach:Dr. Marily Nika 247

Product Coach:Phyl Terry 249

Product Coach:Petra Wille 251

Chapter 35 Innovation Story: Datasite 253

Part IX Transformation Story: Adobe 257

Part X Overcoming Objections 271

Chapter 36 Objections from Customers 273

Chapter 37 Objections from Sales 278

Chapter 38 Objections from the CEO and Board 283

Chapter 39 Objections from Line of Business 288

Chapter 40 Objections from Customer Success 293

Chapter 41 Objections from Marketing 296

Chapter 42 Objections from Finance 299

Chapter 43 Objections from HR/People Ops 304

Chapter 44 Objections from the CIO 307

Chapter 45 Objections from the PMO 309

Chapter 46 Objections from Inside Product 312

Chapter 47 Innovation Story: Kaiser Permanente 322

Part XI Conclusion 327

Chapter 48 Keys to Successful Transformation 329

But What Can I Do? 334

Chapter 49 Innovation Story: Trainline 336

Learning More 341

Acknowledgments 343

About the Authors 345

Additional information

NGR9781119697336
9781119697336
1119697336
Transformed: Moving to the Product Operating Model by Marty Cagan (Silicon Valley Product Group (SVPG))
New
Hardback
John Wiley & Sons Inc
2024-02-26
368
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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