This is part of a series of books, each with an accompanying cassette, (available separately), which gives training in key business communication skills. Emphasis is placed on building awareness of language appropriateness and fluency in typical business interactions. The listening material includes both native and non-native spoken English. Each book/cassette "package" is designed for use in class, particularly on short, intensive, skills-based courses, or for self-study. This new edition is in full colour.