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Part I The context: introduction; dispelling the myths. Part II The skills: counselling and you; the eight common factors; the eight-stage sequence; the Skills Training Model; dealing with skill problems; getting started; understanding the problem; redefining the problem; managing solutions; tools for communication. Part III Issues and problems: problems with counsellors; problems with staff; problems with the process; issues in counselling; counselling for common problems. Appendices: some problem causes; common irrational beliefs and other dangerous thoughts; stages of acceptance in problem resolution; additional counselling tools.