Based on Success in Management: Personnel, this guide provides an introduction to all the aspects of human resource management: how to have the right people in the right place at the right time, willing and able to work effectively, and at a cost the organization can afford. The market at which this book is targetted is Professional Management and Foundation Programme, the Diploma in Management Studies, BTEC Higher National Certificates and Diplomas, Business Studies A level or degree courses, GNVQ Advanced Business, and all practising managers without formal training in the management of human resources. The book offers an updated, self-contained course covering all the essential elements of attracting, recruiting and retaining employees to maximize the potential of any business. It pays particular attention to key areas, from employee development, coaching, team-working and empowerment, to racial and sexual discrimination and dismissal issues. The employment process is examined in the light of concepts such as total quality management, and continuous improvement, placing the text clearly within the mainstream of current management thinking. Also considered are recent cases to illustrate how statutes are interpreted in practice. The work also encourages consideration of alternative techniques and approaches and includes questions and projects to help relate the subject-matter to the reader's own organization.