INTRODUCTION
PART A: GUIDE TO FM TOOLS
A.I Strategy Development
1. Scenarios for FM in the future
2. Adaptation between FM product and process
3. Strategies for sustainable FM
4. Drivers for service innovation
A.II Organisational Design
5. Organisation of FM in relation to core business
6. Collaboration with external providers
7. Capacity building in FM organisations
8. Establishing property centres
A.III Space Planning
9. Typology for office workplaces
10. Value-based space optimisation
11. How to share space
12. Creativity and facilities
A.IV Building Project
13. User friendly building
14. Climate change and buildings
15. Sustainability of renovation projects
16. Maturity model for strategic partnerships
17. From FM to building
A.V Optimisation
18. FM as creater of added value
19. Collaboration on value creation in FM innovation
20. Person profiles as a basis for service innovation
21. Energy effective FM
22. How IT gives added value for FM
PART B: MODELS, METHODS AND TOOLS
B.I Facilities that support users and activities
1. Typology for office workplaces - Juriaan van Meel
- Creativity and facilities - Birgitte Hoffmann
- User-friendly building - Aneta Fronczek-Munter
- Value-based space optimisation - Mette Tinsfeldt
- How to share space - Rikke Brinko Berg
B.II Sustainability from goal to action
- Strategies for sustainable FM - Susanne Balslev Nielsen
- Capacity building in FM organisations - Kirsten Ramskov Galamba
- Climate change and buildings - Rimante Cox
- ESCO as method for learning in FM organisations - Jesper Ole Jensen
- Sustainability in building renovation projects - Per Anker Jensen
- Energy efficient FM - Christian Stenqvist
- Improving the environmental performance of buildings - Esmir Maslesa
B.III Innovation and partnerships
- Innovation system for the FM sector - Per Anker Jensen
- ICT in the FM supply chain - Ada Scupola
- Drivers for service innovation - Giulia Nardelli
- Management of innovation in FM - Giulia Nardelli
- Collaboration on value-creation in FM innovation - Giulia Nardelli
- Person profiles as a basis for service innovation - Anne Vorre Hansen
- Public-Private Partnerships and FM - Kristian Kristiansen
- Collaboration with external providers - Kresten Storgaard
- Maturity model for strategic partnerships - Jakob Brinko Berg
B.IV Transfer of knowledge from FM to building projects
- From FM to building - Per Anker Jensen
- Operational oriented building process - Poul Henrik Due
- Communities of practice as learning tool - Torben Damgaard
- Integrating operational knowledge in design - Helle Lohmann Rasmussen
B.V FM and added value
- FM Value Map - Per Anker Jensen
- Adaptation between FM product and process - Akarapong Katchamart
- Value adding management - Per Anker Jensen
- How IT gives added value to FM - Poul Ebbesen
- FM as creator of added value - Per Anker Jensen
B.VI FM as sector and discipline
- FM as an industrial sector - Per Anker Jensen
- Development of the integrated FM function - Per Anker Jensen
- Organisation of FM in relation to core business - Per Anker Jensen
- The strategic FM organisation in housing associations - Per Anker Jensen
- Establishing of property centres - Susanne Balslev Nielsen
- Knowledge map for FM - Per Anker Jensen
- Scenarios for FM in the future - Per Anker Jensen