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Introduction; Part I: The Consumer and the Civil Law; They say it isn t mine ; It s a good little bus ; It doesn t work ; It will cost 1,000 to make them safe ; Do I have to pay? ; What are my remedies? ; They say that I have signed away my rights ; These small print terms seem very unfair ; How do I enforce my rights without going to court? ; What happens if I go to court? ; Part II: The Consumer and the Criminal Law; Introduction; The description misled me ; The price was wrong ; The goods aren t safe ; Crime and compensation; Part III: Administrative Control; Fair Trading; Part IV: Special Protection in Credit Transactions; The background to Consumer Credit; What agreements are caught by the Act? ; Control of business activities; I can t remember what I signed ; Can I get out of the agreement? ; The goods are defective ; I have lost my credit card ; I can t afford to pay ; I want to see my credit file ; Proposals for reform; The European Union dimension.