Scott Brown is a negotiation expert and father of four children. After helping to launch the Harvard Negotiation Project, he spent ten years teaching, writing, and speaking about managing conflict and established the nonprofit Conflict Management Group to advise governments and nongovernment organizations on public conflicts worldwide.
I. An Overview
1. The Goal: A relationship that can deal well with differences
2. First Step: Disentangle relationship issues from substantive ones
3. A Strategy: Be Unconditionally contructive
II. Basic Elements of a Working Releationship
4. Rationality: Balance emotions with reason
5. Understanding: Learn how they see things
6. Communication: Always consult before deciding--and listen
7. Reliability: Be wholly trustworthy, but not wholly trusting
8. Persuation, Not Coercion: Negotiate side by side
9. Acceptance: Deal seriously with those with whom we differ
III. The Elements as Parts of a Whole
10. Congruence: Put it all together so that it fits
A Note on "tit-for-tat"
Analytical Table of Contents
Table of Charts
A Note on the Harvard Negotiation Project