Preface.- Acknowledgements.- PART ONE: TEXT Introduction.- Understanding Consumer Behaviour.- Understanding Organisational Buying Behaviour.- The Competitive Environment.- The Macro-Environment.- Strategic Marketing Analysis.- Marketing Strategy Formulation.- Relationship Marketing Strategies.- e-Marketing Strategies.- Marketing Strategy for Services .- International Marketing Strategy.- Analysing Strategic Marketing Case Studies.- PART TWO: CASE STUDIES British Telecommunications Plc (2001): Strategic Challenges.- BT Plc: Brave New World.- Competition in the UK Ice Cream Market.- London Olympics 2012: The Race for Sponsorship.- Abbey: Mortgage Marketing in the UK.- GlaxoSmithKline in South Africa.- UPS: 100 Years of Turning Brown into Gold.- News Corporation in the British Newspaper Market.- A Tale of Two Wine Brands.- BriCol Engineering Ltd.- Crisis in the European Airline Industry.- Golden Arch Hotels.- Marketing Australia to the World.- Trouble with the CPC100.- Coca-Cola: Challenges to Global Growth.- PART THREE: READINGS Extract from Turnbull, P, Ford, D and Cunningham, M (1996), 'Interaction, Relationships and Networks in Business Markets: An Evolving Perspective', Journal of Business and Industrial Marketing, 11(3/4), 44-62.- Extracts from Sheth, J and Sisodia, R (1999), 'Revisiting Marketing's Lawlike Generalizations', Journal of the Academy of Marketing Science, 27(1), 71-87.- Extract from Groenroos, C (1995), 'Relationship Marketing: The Strategy Continuum', Journal of the Academy of Marketing Science, 23(4), 252-254.- Extract from Witkowski, T H (2005), 'Antiglobal Challenges to Marketing in Developing Countries: Exploring the Ideological Divide', Journal of Public Policy & Marketing, 24(1), 7-23.- Extract from Doyle, P (2000), Value-Based Marketing, Chichester: Wiley.
