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Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management By Rowland Hayler

Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management
by Rowland Hayler

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Applying Six Sigma to mission-critical financial operations is the focus of process improvement. This book delivers the framework and tools needed to conduct operations at the highest level of performance and precision.
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Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management Summary


Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management by Rowland Hayler

Strategies to turn your financial organisation into a lean, mean, results-generating machine

Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision.

Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realising millions of dollars of value for your customers and shareholders.

Key features

  • This comprehensive guide features assessments, checklists, and proven advice for integrating process improvement methods into financial operations
  • Hayler and Nichols have applied the methods in this book at large companies, including American Express
  • Includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ISISI Bank in India, and Merrill Lynch
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    About Rowland Hayler


    McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

    Table of Contents


    What is a Process Led Organization

    What is an Integrated Process Vision?

    What is an End-to-End Process Results Orientation?

    How do I adopt an End-to-End Process Oriented Approach to Decision Making?

    How do I Build Process Capabilities?

    What are the required Process Communications?

    How do I establish A Balanced Set of End-to-End Process Measurements?

    What is a Robust Process Management Measurement Engine?

    How do I apply this to Daily Operations?

    How does this become a Continuous Quest for Improvement?

    What are the Process Language, Methods, Tools & Techniques I need to know?

    How do I create a Process Culture?

    Additional information

    GOR003278147
    Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management by Rowland Hayler
    Rowland Hayler
    Used - Very Good
    Hardback
    McGraw-Hill Education - Europe
    2006-11-01
    280
    0071470379
    9780071470377
    N/A
    Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
    This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.