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The Customer-Centric You By Stephen Hewett

The Customer-Centric You by Stephen Hewett

Condition - Very Good
$17.19
Only 4 left

Summary

A leading expert in the emerging field of 'customer-centricity' shows how it can be used to revolutionise business and personal performance.

The Customer-Centric You Summary

The Customer-Centric You: Making Customers the Focus of Everything You Do by Stephen Hewett

One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do. Packed with real-life case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity throughout their business and personal lives. The message to readers: this book will transform your business performance, and take your career to a new level. More than just a business guide, this book shows readers how they can radically improve personal performance in many other aspects of their lives, too. Foreword by Mark Price, MD of Waitrose

About Stephen Hewett

Stephen Hewett is Head of Customer Centric Business Consulting at top consulting firm Charteris Plc. His extensive work with commercial clients and with Central and Local Government has given him experience in a wide variety of industry sectors. Stephen joined Charteris in October 2000 from John Lewis Plc, where he was Development Manager, Research & Expansion.

Additional information

GOR005469638
9781852526726
1852526726
The Customer-Centric You: Making Customers the Focus of Everything You Do by Stephen Hewett
Used - Very Good
Paperback
Management Books 2000 Ltd
2011-02-23
240
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - The Customer-Centric You