Managers, team leaders and other individuals need to be able to facilitate employees and work groups so that they can work more independently, cope with constant change, improve their performance and find solutions to problems. This manual defines what facilitation is and guides you step-by-step through the processes of facilitation. There are guidelines on: when to use facilitation; the role of the facilitator; facilitation skills, including communication techniques; facilitating individuals; and facilitating teams and groups.