Suzanne Ghais is program manager at the internationally renowned conflict resolution organization CDR Associates. She has facilitated a wide variety of group processes in the organizational and public-policy arenas. She has worked with large and small corporations, government agencies at all levels, industry and business associations, educational and health care institutions, and nonprofit organizations.
Introduction.
Part One: Foundations.
1. The Right Stuff: What It Takes to Be an Extreme Facilitator.
2. The Facilitator as Architect.
Part Two: Preparation.
3. Assessment: The Essential First Step.
4. Convening: Creating a Democratic Table.
5. Contracting: Setting Yourself Up for Success.
Part Three: Conducting the Process.
6. Process Basics: The Beginner's Guide to Facilitation.
7. The Physical Capacity: The Foundation.
8. The Emotional Capacity: Welcoming and Working with Feelings.
9. The Intellectual Capacity: Facilitating Complex Issues.
10. The Intuitive Capacity: Sparking Insights and Ideas.
11. The Spiritual Capacity: Helping Groups Transcend Their Limitations.
12. Putting It All Together.
Bibliography.
About the Author.
Index.