Mastering Customer Relations by Roger Cartwright
This book provides the student with the concepts and their practical application behind the importance of Customer Relations, Customer Service and Customer Care.-
Mastering Strategic Management
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Mastering Organisational Behaviour
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Mastering Basic Management
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Mastering Human Resource Management
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Mastering Public Relations
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Mastering Employee Development
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Mastering Team Leadership
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Mastering the Globalization of Business
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Mastering International Trade
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Mastering Financial Management
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Mastering the Business Environment
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Titanic: The Myths and Legacy of a Disaster
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Managing Operations
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Managing Diversity
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Cruise Britannia
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Titanic
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Managing Resources and Information
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Key Concepts in Information and Communication Technology
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Customer Relationships
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Managing Growth
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Communication
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Managing Activities
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Empowerment
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Implementing a Training and Development Strategy
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Managing People
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Mastering the Business Environment
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Mastering the Globalization of Business
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Mastering Team Leadership
ROGER CARTWRIGHT is Director of The Centre for Customer Relations at Perth College in Scotland, one of the constituent members of the Highlands and Islands University Project (UHI). He is the Course Team Convenor for the proposed UHI Management Development Programme at postgraduate level. Roger has both written and edited texts on the subject of Management.
| SKU | Unavailable |
| ISBN 13 | 9780333801598 |
| ISBN 10 | 0333801598 |
| Title | Mastering Customer Relations |
| Author | Roger Cartwright |
| Series | Master Series |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Bloomsbury Publishing PLC |
| Year published | 2000-05-05 |
| Number of pages | 238 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |