Customer Relationships by Roger Cartwright
The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self-development for sales people.-
Global Strategy
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Leadership Styles
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Managing Diversity
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FMCG Selling
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Recruiting and Retaining People
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Teamworking
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Operating Globally
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Sales Express
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E-Leaders
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Global Innovation
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The Learning Organization
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Branding
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The Vision Thing
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Body Care
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Operations and Technology Express
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Technology Leaders
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Travel
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E-Marketing
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Managing Growth
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Enterprise Express
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Communication
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Working Globally
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Life and Work Express
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Global Leaders
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Flexible and Virtual Working
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Global HR
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Intellectual Capital
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People Express
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Global Training and Development
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Management Development
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Empowerment
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Finance Express
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Complexity and Paradox
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Global Finance
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Global Sales
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Implementing a Training and Development Strategy
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Training and Development
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Investment Appraisal
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Mergers and Acquisitions
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Leadership Express
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Future Proofing
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Sales Management
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Titanic: The Myths and Legacy of a Disaster
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Managing Operations
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Managing Diversity
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Cruise Britannia
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Titanic
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Managing Resources and Information
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Key Concepts in Information and Communication Technology
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Managing Growth
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Communication
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Managing Activities
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Empowerment
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Implementing a Training and Development Strategy
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Managing People
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Mastering the Business Environment
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Mastering the Globalization of Business
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Mastering Customer Relations
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Mastering Team Leadership
ROGER CARTWRIGHT is a consultant and author specializing in organizational behavior, management, customer care and tourism. He is the author of over 20 books and has been responsible for the implementation of management development programs run in the US, Europe and India
| SKU | Unavailable |
| ISBN 13 | 9781841124520 |
| ISBN 10 | 1841124524 |
| Title | Customer Relationships |
| Author | Roger Cartwright |
| Series | Express Exec |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | John Wiley and Sons Ltd |
| Year published | 2003-02-26 |
| Number of pages | 118 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |