Books by David Clifford

David Clifford is one of the world's leading authorities on ISO/IEC 20000. He is a regular speaker at international events managed by organisations, such as EXIN and the itSMF. His knowledge, experience and contribution to the ITSM industry have been formally recognised by the award of 'Fellow' status by the Institute of IT Service Management. He has worked in the area of business, IT applications and IT service management supporting multi-billion dollar initiatives on a global scale. He is Head of the Consulting Practice at pro-attivo Ltd, which is a global consultancy and training company.