World of Books Ltd (we, us, etc.) is part of the World of Books Group. Our World of Books Ltd company registration number is 06437594, our registered office is at Mulberry House, Woods Way, Goring-By-Sea, West Sussex, BN12 4QY, United Kingdom.
We are committed to protecting your privacy; we fully respect and appreciate the importance of data security and privacy online.
We act as the “controller” of any personal information which we collect about you through our website or otherwise, which means that we are responsible for complying with data protection law in relation to your personal information. If you have any questions about how we do this, you can contact us using the details provided at the end of this policy.
We collect information about you when you register with us or place an order for products or services. This includes your name, your email address, your postal address and your payment information (such as your banking details, or PayPal account details). We will also collect information which you send to us while using our website or our services.
We also collect general site usage data using cookies or tagging technology for the purposes of improving our website.
We also ask for contact information from you during the checkout process, which allows us to fulfil your order.
If you do not provide this information, you may not be able to create an account or use our services.
We only use your personal information to improve our website and other products / services, and to offer our services to you. Our legal basis for this activity is the performance of our contract that we have with you (or in the case of improving our website and our products and services, our legitimate business interests).
We collect information about you to allow us to process your order, to manage your account and to email you about other products and services which may be of interest to you. We may also collect information to assist with customer service enquiries. We also use information collected about you to personalise your repeat visits to this website. Our legal basis for these activities is the performance of our contract that we have with you (or in the case of sending you information about our products and services, personalising your account, and assisting with customer service enquiries, our legitimate interests).
We may also pass on your personal information to our group of companies, so they may contact you regarding products and services that may be of interest to you. Our legal basis for this activity is our legitimate business interests.
We may also need to share your information with other third parties who provide services to us, including Royal Mail and other couriers, or our technical service providers as part of our legitimate business interests. When we do this, we always ensure that we have appropriate technical and organisational measure in place.
We may also need to process your personal information in order to comply with our own legal and regulatory obligations, and in those cases that obligation will be our legal basis for doing do.
Data we collect may be shared with third parties in order to profile our customer base, improve our targeting and improve our products and services. In particular, we use Trustpilot to help us understand what you liked about your user experience and what we can do to improve next time. We believe it is in our legitimate business interests to undertake these activities.
We may also need to share your personal data with a third party if that third party is considering investing in us or acquiring all or part of our business. If we do so, we will ensure that appropriate security measures are in place. Our legal basis for this is our legitimate business interests in seeking investment and growing our business.
Our Use of Social Media
We work with social and business media platforms including Facebook to bring you targeted advertising about our services and improve your experience on our website. To do this, we provide them with a list of email addresses and they confirm if they operate accounts with those email addresses.
If the platform does not have an account with a matching email address, the contract terms under which they act as our processor for this purpose does not permit them to make any further use of the email address we provided.
We believe we have a legitimate interest in customising our social media communications in this way and that there is minimal impact on your privacy. Nevertheless, you can always tell us not to share your information with Facebook, or any other platform by notifying us at: firstname.lastname@example.org.
Alternatively, if you have an account on any platform, you can set your preferences via your platform account.
Under data protection and security legislation, we are legally required to inform you where your personal data is stored and how it is protected. As part of due diligence in our usage of third parties, we ensure they follow the highest standards of data protection and security.
No personal data is transferred or stored outside of the European Economic Area (‘EEA’). This website is hosted with Google Cloud, who store data in England and Belgium under strict safeguards, more information about these practices can be found here.
Personal information is collected and used for the reasons set out above, and shall not be stored for longer than necessary for those purposes. Generally, we store your personal information for no longer than the time you have an account with us, plus an additional seven years. Where you do not signup for an account or otherwise use our services, we only store your personal information for two years.
We may send you information about products and services of ours or of other companies in the ‘A World of Buzz Ltd’ group which we believe may be of interest.
If you have consented to receive marketing communications, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes and you can always alter your marketing preferences in our Preference Centre. You can also tell us not to share your information with other members of the group.
If you no longer wish to be contacted for marketing purposes, you can also email us at: email@example.com.
Cookies are text files placed on your computer to collect standard internet usage information and track visitor behaviour. This information is used to track visitor use of the website and provide reports on usage, such as for website analytics purposes.
We may also utilise tracking technology on the web properties, for analytics, marketing or performance tracking. We use this to improve and enhance our communication with you or the products / services we offer.
You can set your browser to not accept cookies or tracking and the websites linked below can give you simple instructions on how to do this. However, in this case some of our web property features may not function as a result.
For further information, please visit: https://www.aboutcookies.org/
Under European data protection law, you have the following rights:
The above rights are not absolute, and in certain circumstances we may refuse to comply with your request to exercise them. In those cases we will inform you of our refusal and our reasons for it. In some circumstances, we may also charge you for our cost of complying with your rights, but only where permitted to do so by law (and where we have given you notice that we will do so).
If you have a complaint about the usage of your information, please email us at: firstname.lastname@example.org.
World of Books,
Telephone: 01903 507 544
Email: Email information here.