Beyond the Balanced Scorecard by Mark Graham Brown

Beyond the Balanced Scorecard by Mark Graham Brown

Improve the "Health" of Your Organization by Using the Right Metrics!The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: Relationships with Customers Employee Satisfaction External Business Environment Supplier/Vendor performance Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

Measuring results is not easy, but doing it right and doing it well is a mandatory prerequisite to improving performanceOne size does not fit all. If you want to get better at knowing how you are doing, then read this book and put Mark's insightful guidelines to work for your company. It will provide the best payback on an investment that you will ever get!--Brent Armstrong, Vice President Energy, Environment & Health Services, EG&G Technical Services 11/20/06

Mark Graham Brown's latest book continues to advance the effectiveness of metrics in business and government.Beyond the Balanced Scorecarddescribes both the underlying concepts of metrics, and the implementation of these concepts in actual use today. The Navy's carrier maintenance community continually improves their execution of highly complex aircraft carrier overhauls using Mr. Brown's metrics concepts to measure long-standing improvement efforts with 'cold, hard facts.' We rely on Mr. Brown's 'analytics' as an integral part of our efforts.--Dr. Jerry Blanton, AMSEC, Co-Founder, Carrier Team One 11/20/06

SKU	Unavailable
ISBN 13	9781563273469
ISBN 10	1563273462
Title	Beyond the Balanced Scorecard
Author	Mark Graham Brown
Condition	Unavailable
Publisher	Taylor & Francis Inc
Year published	2007-01-12
Number of pages	252
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.